Question 1

How long will it take to receive my order?

Accepted Answer

3 to 5 business days 	It normally takes 3-5 business days to receive your order. We typically despatch within 24 hours, and will do our best to deliver it promptly for you. You will be emailed a tracking number once your order ships. Please note personalised bottles take longer.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. For orders outside the USA, please visit our sister site; https://www.ion8.co.uk/

Question 3

Can I personalise a water bottle?

Accepted Answer

Sorry, not at the moment. We are working on bringing the personalisation service to our USA customers in 2026.

Question 4

Where can I find replacement seals for my bottle?

Accepted Answer

From our shop, Amazon or selected retailersReplacement seals for all ION8 bottles are readily available. You can purchase them directly from our website or through Amazon in various countries, ensuring your bottle remains in perfect condition.Buy them direct from here or locally from AmazonAmazon LinksUnited KingdomGermanyFranceSpainItalyNetherlandsBelgiumPolandSwedenUnited States

Question 5

Which bottles keep drinks hot or cold?

Accepted Answer

Only insulated steel protects temperaturesOur thermal range of vacuum insulated double wall stainless steel products can provide heat or cold temperature protection. Our thermal bottles and mugs can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks.To drink directly from a cup when drinks are hot, we recommend our travel mug.Recyclon bottles and single wall Lightweight Stainless Steel bottles do not have thermal properties to protect temperatures for extended periods. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle.

Question 6

Can i use your bottles without a straw?

Accepted Answer

Yes!A straw is only required if you wish to suck liquid out of the bottle while it's in an upright position. Without a straw, you drink from the spout by tilting the bottle like a cup.

Question 7

Where can I see product dimensions and weights?

Accepted Answer

On the product pageEvery product page has a "Product specs" section underneath the "Description" section - simply click to expand.

Question 8

Do you provide custom branded bottles?

Accepted Answer

Yes, indeed!We offer customization options for your bottles, including engraving or printing your logo, along with a custom design service. Dive into the details and see how you can enhance your brand with our custom bottles. You can email custom@ion8.co.uk or contact us using our form, and we can take your order by email.

Question 9

Is ION8 environmentally responsible?

Accepted Answer

Yes, very much so!We proudly adhere to a 100% Carbon Neutral commitment, actively contributing to reducing avoidable waste and protecting our planet.Recyclon is made from a recyclable plant based bio-plastic, Stainless Steel is endlessly recyclable over and over again. Our packaging is extremely minimal, and we even use solvent free powder paints.Read More...

Question 10

What grade of steel are ION8 bottles made from?

Accepted Answer

The best 18/8 (304) grade steelOur bottles are crafted from durable, high-grade 18/8 (304) stainless steel, ensuring longevity and quality. Stainless Steel is endlessly recyclable and environmentally friendly.

Question 11

Are ION8 products free of lead?

Accepted Answer

Absolutely!Our products are completely lead-free for your safety and peace of mind

Question 12

Is there nickel in your stainless steel products?

Accepted Answer

Yes, just like in all stainless steel productsAll of our steel bottles are made using Stainless Steel 304 which is a widely used industry standard grade of stainless steel and, as such, does contain nickel.

Question 13

What are your bottles and lids made of?

Accepted Answer

BPA-free polypropyleneAll of our bottles are designed with easy cleaning in mind - they’re dishwasher safe, have a crevice-free design, and a wide opening for effortless handwashing. While the materials are durable, it is possible for the stainless-steel bottles to dent if dropped.You can also rest assured knowing our bottles are free from:BPABPSBPFPVCPhatalateAluminiumLeadAdditionally, our lids and straws are made from BPA-free polypropylene, and our stainless steel bottles are uncoated.

Question 14

How often do I need to replace my ION8 bottle?

Accepted Answer

Be nice to it, and it should last for yearsThere's no set time frame for replacing your bottle.With proper care, it can last for many enjoyable years.

Question 15

Can I recycle my ION8 bottle?

Accepted Answer

Yes, indeed!Every ION8 bottle is recyclable, aligning with our eco-friendly mission and commitment to a sustainable future.

Question 16

Can i put carbonated drinks in my bottle?

Accepted Answer

NoUse of carbonated drinks will damage the seals of your bottle, causing it to leak.

Question 17

What is the best way to wash my ION8 in the dishwasher?

Accepted Answer

Top shelf, cool cycleIf you'd like to clean your ION8 bottle in the dishwasher, we recommend placing it on the top shelf and selecting a cool cycle. Most dishwasher manufacturers can advise on which setting this would be for your specific machine, but as a general guideline, any cycle up to 50°C is safe for our bottles.

Question 18

Can I get a CE certificate?

Accepted Answer

YesPlease see our BPA Free and Food Safe Certificate below:[Image attached]Please be assured that our bottles are free from:BPABPSBPFPVCPhatalateAluminiumLeadAdditionally, our lids and straws are made from BPA-free polypropylene, and our stainless steel bottles are uncoated.

Question 19

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 20

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 21

Can I change or cancel my order before it ships?

Accepted Answer

Maybe, if you're quick!Once your payment is confirmed, orders are quickly sent to our warehouse, making changes or cancellations challenging. However, we understand the need may arise, so please reach out, and we'll do everything we can to assist.

Question 22

Can I exchange an item after I receive it?

Accepted Answer

We try to helpWe strive for your complete satisfaction with our products, but if you find yourself needing to return an item, we're here to help. For detailed guidance, please consult our returns policy, and contact us directly for step-by-step assistance through the return process.

Question 23

My bottle leaks even when it's closed

Accepted Answer

First, let's check your sealsOne of our main priorities at Ion8 is ensuring your bottle is 100% leakproof no matter the adventure or challenge.To ensure maximum safety, in addition to our triple locking security we also have three seals incorporated into our ION8 OneTouch 2.0 lid.[Image attached]With all three seals in place this stops your ION8 from leaking from the drinking spout, air vent and sides of the lid when closed.Each of the seals are made from transparent hypoallergenic food grade silicon meaning they are heat resistant, durable, and can be used for a number of years.[Image attached]Each seal can also be removed and cleaned separately from the main lid and bottle body.If any of these parts are damaged or missing your bottle may leak, so we advise to always check your seals before setting off.Buy replacement sealsShould you notice any seals missing or damaged, we have replacement seals available for purchase here.

Question 24

Why does water dribble out when I drink?

Accepted Answer

How to use your ION8One handedAll OneTouch ION8 bottle have a flip-top lid that opens one-handed with one simple click.[Image attached]Smooth Liquid FlowIncluded in each of the bottles is an air vent which allows for smooth and spill free liquid flow for rapid hydration.[Image attached]Drink in ComfortThe side positioned spout means you can drink in comfort with no extreme tilt or neck strain.[Image attached]Clear Line of SightOur new Ion8 OneTouch 2.0 full flip lid folds back a full 240° for a safe and clear line of sight meaning you can drink and still see ahead.[Image attached]Small TiltYou can enjoy smooth liquid flow from your Ion8 bottle right to the end with a small degree of tilt.[Image attached]Never Over TiltOver tilting can cause water to escape through the air vent and will cause spillage and reduce smooth liquid flow.[Image attached]LeakproofWhen not in use ION8 bottles are 100% leakproof with triple lock security for peace of mind on-the-go.[Image attached]These tips should help you adjust your drinking method for a spill-free experience.

Question 25

What is the little sachet inside my bottle?

Accepted Answer

Don't worry, it's totally safe - but you should remove itThe sachet is full of charcoal, non-toxic and safe. It is intended to maintain freshness and cleanliness during storage and transit. While it should be removed before use, if you accidentally had a drink with it in there, it poses no health risks at all.

Question 26

Why does my bottle smell of petrol/chemicals?

Accepted Answer

That new bottle smellBottles can sometimes have a slight smell when they are new, but this shouldn't be overpowering or linger more than a few washes.These suggestions may help:Baking Soda and Water: Mix a tablespoon of baking soda with warm water and let the lid soak for a few hours or overnight. This can help neutralize odours.Vinegar Soak: Fill the lid with a mixture of white vinegar and water (equal parts) and leave it for a few hours. Rinse thoroughly afterwards.

Question 27

There was no straw in my ION8 bottle

Accepted Answer

Not all bottles have straws includedFor bottles with straw included, please see our select range here.Alternatively, the straws can be purchased separately as an add on from here.All our water bottles are straw compatible.

Question 28

How can I get in touch?

Accepted Answer

Use the contact formWhether you have a product issue, suggestion, want to collaborate or want to be a reseller - whatever the reason - the best way is using our contact form.We will ask basic questions to be able to connect you to the right person for a quicker resolution.

Question 29

I would like to become a trade partner or reseller for ION8 products

Accepted Answer

Thanks for the compliment!To be a trade partner, agent, representative or reseller for ION8, the best way is to connect with our contact form first and then we will get in touch.To see if we are suited, please fill in our contact form. We will ask a few questions in the form to help direct you to the right person, and look forward to connecting.

Question 30

I'd like to collaborate using my channels to get more awareness for ION8

Accepted Answer

We are actively looking for suitable media collaborationsPlease initially fill in our contact form to make sure your message goes to the right person, and we will be in touch. We will ask basic questions about your followers or channels in the contact form to help the conversation flow and advance.Thanks again, we look forward to partnering with you and your subscribers and followers.

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