Enquiry Form

New Enquiry

Please provide your contact details and select your enquiry type.

Name *

Email *

Phone

Preferred Contact Method

Nature of Your Enquiry: *

Edit or Cancel Order
Difficulty Placing Order
Haven't Received Order
Problem With Bottle
Return Order
Personalise Bottle
Bulk Purchase
Collaborations / Influencers
Other

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Edit or Cancel Order

Orders are dispatched quickly after payment, so changes or cancellations are challenging. If necessary, contact us here immediately, and we'll do our best to assist.

Order number (e.g I8-12345) *

Edit Order
Cancel Order

Cancel reason

Edit *

Change Delivery Address
Change Items

New delivery address *

Item (s) to remove:

Item (s) to add

If your order has an outstanding balance, an invoice with payment instructions will be emailed to you.

Any other comments

Difficulty placing order

Difficulty Placing Order Please describe the issue and, if possible, attach a screenshot. Forms without a screenshot may take longer to resolve.

Description of problem *

Screenshot showing the problem.

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Haven't received order yet

Order number (e.g I8-12345) *

Tracking number (e.g RM123456789GB) *

Any other comments

I want to return my order

We only accept returns for orders placed on ion8.co.uk.

We offer a 30-day trial for all our products, so you have 30 days to try them out. If you're not 100% satisfied within this period, return them for a full refund.

Customers are responsible for return postage; we recommend using a tracked service.

Order number (e.g I8-12345) *

Why would you like to return your item? *

It's bigger / smaller than expected
I don't like the colour
Changed my mind
There's something wrong with it
Other

Would you like help to resolve the problem? *

Yes

I have a problem with my bottle

Where was it purchased from? *

This website
Somewhere else

Upload a screenshot or photo showing dated proof of purchase *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Order number (e.g I8-12345) *

What's the issue? *

My bottle leaks
Something else

Leaks

Our lid features three transparent silicone seals. With all three seals in place, your ION8 will be protected from leaks through the drinking spout, air vent, and sides of the lid.

Please verify that all three seals are present:

lid diagram showing seals 1 and 2

lid diagram showing seal 3

Are you missing a seal? *

Which seal(s) is missing? (select all which apply) *

Seal 1 - drinking spout
Seal 2 - air vent
Seal 3 - main rim

Does your bottle only leak when drinking? *

Included in each of the bottles is an air vent which allows for smooth and spill free liquid flow for rapid hydration.

Over tilting can cause water to escape through the air vent and will cause spillage and reduce smooth liquid flow.

Personalise your ION8

Personal

For personalised engraved bottles for yourself, friends, family, or colleagues, visit here →

Business

For business merchandising, co-branding, or bulk personalisation, visit here →

Comments

If you need any further help for personalisation, please add details here.

Bulk purchase enquiry

Please tell us more about your requirements *

Country of delivery *

Other enquiries

Replacement seals are available here

For bottle usage info, see here

Sizes and weights are listed here

Shipping rates are available here

Most other questions are answered in our FAQ here

If you need further help, contact us below, but expect a possible delay

Need more help? Please provide details of your inquiry.

Collaborations / Influencers

Please share links to your social media accounts

Instagram Link / Handle

TikTok Link / Handle

YouTube Link / Channel

Country/region

Collection: Insulated Metal Water Bottles

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